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34 Cards in this Set

  • Front
  • Back
tactical plan
plan that translates general goals developed by strategic managers into more specific objectives and activities
contingency plan
plan that establishes alternate courses of action if existing plans are disrupted or become ineffective
technical skills
knowledge of and proficiency in completing specific tasks
conceptual skills
ability to see the organization as a whole and visualize how it fits into the border environment
middle management
People within a company who are in charge of departments or groups but below those in charge of the whole company
listing all the Pluses for a solution in one column, all the Minuses in another, and the Implications in a third column; decision making tool for weighing pros and cons of a decision
Top management
The most senior staff of an organization (President or VP)
The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals
A planning tool used to analyze an organizations strength, weaknesses, opportunities and threats
mission statement
written declaration of purpose that affirms the highest priorities of the organization
statements of short-term, specific outcomes that are to be achieved by the firm
The answer to the question, "Why does this organization exist?"
Long term, measurable accomplishments to be achieved by the firm within a specified time frame
free - rein leader
leader who favors autonomy and allows group members to make decisions and take action as needed
autocratic leader
leader who maintains individual control over all decisions and accepts little input from subordinates
Democratic leader
leader who involved subordinates in goal setting, problem solving and decision making
The full accurate and timely disclosure of pertinent information to stakeholders of the firm
organization chart
a visual device that shows relationships among people and divides the organization's work; it shows who reports to whon
supervisory management
managers who are directly responsible for supervising workers and evaluating their daily performance
The process used to accomplish organizational goals through planning, organizing, leading and controlling people and other organizational resources
The process of guiding, influencing and motivating others to work towards common goals
The grouping of people, resources and activities to accomplish the objectives of the organization
The process of establishing organizational goals and determining how to accomplish them
The process of evaluating and regulating ongoing organizational activities to ensure that goals are achieved
The process of generating creative ideas and solutions through unrestricted group discussion
problem solving
The process of working through details of a predicament in order to reach a solution
decision making
The process of selecting one alternative from the available alternatives
a management function that includes hiring, motivating and retaining the best people available to accomplish the company's objectives
giving workers the education and tools they need to make decisions
knowledge management
finding the right information, keeping the information in a readily accessible place and making the information known to everyone in the firm
external customers
dealers who buy products to sell to others and ultimate customers who buy products for their own personal use
internal customers
individuals and units within the firm that receive services from other individuals or units
technical skills
skills that involve the ability to perform tasks in a specific discipline or department
human relation skills
skills that involve communication and motivation which enables managers to work through and with people